London, April 7:
The Valuation Office Agency (VOA) has released updated guidance to assist business property owners in accurately checking and providing information about their properties. The guidance is particularly aimed at those who own or manage factories, workshops, warehouses, shops, and offices.
The move is part of the VOA’s effort to ensure that property valuations are based on the most up-to-date and accurate information, supporting fair and transparent business rates assessments.
Alan Colston, Chief Valuer at the VOA, said:
“We want our property valuations to be based on the most accurate information possible. That’s why we’re doing more to support customers to get it right when using our Check and Challenge service, and using penalties only as a last resort.”
The guidance also reminds business owners that providing false information—either directly or via an appointed agent—may result in penalties. The VOA has clarified what constitutes false information and under what circumstances a penalty may be issued.
If a business appoints an agent to manage their business rates, the responsibility still lies with the property owner to ensure that all details submitted to the VOA are correct. To support businesses in this process, the VOA has:
• Published a checklist on how to choose a reputable business rates agent
• Released updated agent standards outlining expectations and responsibilities
• Encouraged businesses to consider managing their own rates by creating a business rates valuation account on GOV.UK
This new guidance aims to make the Check and Challenge service more accessible and transparent, ensuring that all businesses are on a level playing field when it comes to property valuations and business rates.
